Customer Service


Production


☥ All of my pieces are assembled, packaged and shipped by me. 

☥ Each purchase is handmade to order - please allow up to 10 working days for your new jewellery to be ready for  dispatch.

☥ All items are sent from London, England UK.

☥ Need an item sooner? Contact me at: contact@karakhuma.com for advice.



Order and Shipping 


☥ All purchases are done through Paypal.

☥ Please make sure you have the correct address listed on your Paypal, if any information is incorrect please contact me    ASAP.


After placing your order, you will receive:


☥  A confirmation email that I have accepted your order

☥  An email when I have dispatched (this may include tracking details depending on delivery method)



Domestic Shipping (UK)    


Please note that below timeframes indicate transit only and does not include production time.


Standard delivery - 1-2 Working Days - £2.70 (Signed 1st Class) 


Next Day Delivery - £4.00 (Signature on delivery  and tracking details provided) 


If you would like to have express shipping - please contact me: contact@karakhuma.com


International Shipping


We deliver to the following countries outside of the UK:


Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Columbia, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine.


Europe - 3-5 Working Days - £8.50 (Signature on delivery  and tracking details provided)


Rest of World - 5-7 Working Days - £9.70 (Signature on delivery  and tracking details provided)


Please note that Kara Khuma cannot take any responsibility for the custom charges/taxes incurred by your country of residence. Please see your country's importing laws before purchasing.



Can I get an exchange or refund?


☥ Yes! I hope to meet your expectations first time around but I am able to assist with a refund or exchange.


☥ To request, please send an email to contact@karakhuma.com. Items should be sent back within 30 days of purchase.


☥ Customers will be responsible for shipping costs back to the design studio. I also recommend that the item is sent back with a traceable carrier and packed carefully to avoid being damaged in transit.


☥ Kara Khuma cannot be held responsible for any items lost in transit. 


 Exchanges and refunds will only be honoured if the items are in 'like new' condition. 


  Custom pieces are eligible for exchange only. 




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