Please find all the important information here about ordering Kara Khuma. If the below does not answer your question please use the contact form above!
🌻All of my pieces are assembled, packaged and shipped by me.
🌻Each purchase is handmade to order - please allow up to 10 working days for your new jewellery to be ready for dispatch.
🌻All items are sent from London, England UK.
Need an item sooner? Use my contact form and I will get advise you ASAP
How do I order?
🌻All purchases are done through Paypal.
🌻Please make sure you have the correct address listed on your Paypal, if any information is incorrect please contact me ASAP.
After placing your order, you will receive:
🌻 A confirmation email that I have accepted your order
An email when I have dispatched (this may include tracking details depending on delivery method)
Domestic Shipping (UK)
Please note that below timeframes indicate transit only and does not include production time.
UK Standard delivery - £2.90 1-2 Working Days
Next Day Delivery - £6.00 (Signature on delivery and tracking details provided)
If you would like to have express shipping - please contact me using the form provided.
I deliver to the following countries outside of the UK:
Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Columbia, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine.
Rest of World - 5-7 Working Days - £10.00 (Signature on delivery and tracking details provided)
Please note that Kara Khuma cannot take any responsibility for the custom charges/taxes incurred by your country of residence. Please see your country's importing laws before purchasing.
Can I get an exchange or refund?
🌻Yes! I hope to meet your expectations first time around but I am able to assist with a refund or exchange.
🌻To request, please send me a message using the contact form. Items should be sent back within 30 days of purchase.
🌻Customers will be responsible for shipping costs back to the design studio. I also recommend that the item is sent back with a traceable carrier and packed carefully to avoid being damaged in transit.
🌻Kara Khuma cannot be held responsible for any items lost in transit.
🌻Exchanges and refunds will only be honoured if the items are in 'like new' condition.
🌻Custom pieces are eligible for adjustment only.